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SHIPPING AND RETURNS

SHIPPING AND RETURNS

  1. We use DPD and Fastway to ship our products and plants within Ireland. We use Fedex to ship to European countries. Please see our rates table below
  2. PLEASE BE AWARE THAT DUE TO COVID AND BREXIT, DELAY MAY OCCUR WITH THE COURIER COMPANY
  3. For Myconutri mushroom products if we receive an order before 11am it will be shipped on that day.
  4. For live plants we will contact you to arrange a delivery day that suits you so you are ready to care for the plants when they arrive.
  5. We send out live plants in full growth without a pot but with some soil attached. The plant is carefully protected with straw and individually wrapped to keep moisture in the root ball. Your plants will be packed in the morning, collected and delivered by our selected courier within one to two days. You will receive tracking and shipping details once they have left Ivywood. Please be sure you are home to receive your package. We have found that plants can survive about 7 days with this method, but we prefer not to put them under that much stress, so we do not send out orders on Thursday or Friday. We do not send out on these two days because of the unlikely event that you miss the courier the plants may be sitting in a hot storage depot over the weekend.
  6. We charge €10 per box next day in Ireland 26 counties and you can get about 30 small plant per box.
  7. EU deliveries takes about 3-4 days, sent out Monday & Tuesday only, please contact us for rates before confirming your order
  8. We are currently not shipping to the UK, due to the difficulties with international shipping of live plants with soil.
  9. MINIMUM ORDER VALUE €15.
  10. Returns. We will take back any product that is defective or damaged, please notify us within 24 hours upon receipt of goods and issue you with a refund or replacement.
  11. We use environmentally friendly, recycled and sometimes resued packaging, please reuse the packaging you recieve.
  12. Shipping rates for small packages under 500g (6 x Myconutri capsules or 1 x 250g of Powder) to the following EU countries Austria, Belgium, Croatia, Denmark, Estonia, Finland, France (inc. Corsica & Monaco), Germany, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden & Switzerland is €19 inc. VAT 21%
  13. Shipping rates with FexEx to Belgium, France, Germany, Luxembourg, Monaco and Netherlands is €27.83 inc. VAT 21%
  14. Shipping rates with FedEx to Andorra, Austria, Denmark, Finland, Gibraltar, Greece, Italy, Portugal, San Marino, Spain and Sweden  €31.46 inc. VAT 21%
  15. Shipping rates with FedEx to Bulgaria, Croatia, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Romaina, Slovak Rep. and Slovenia €35.09 inc. VAT 21%