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SHIPPING AND RETURNS

SHIPPING AND RETURNS

  1. We use DPD to ship our products and plants within Ireland. We use Fedex, DPD and Post to ship to European countries. Please see our rates table below
  2. PLEASE BE AWARE THAT DUE TO COVID AND BREXIT, DELAY MAY OCCUR WITH THE COURIER COMPANY
  3. For Myconutri mushroom products if we receive an order before 11am it will do our best to ship on that day.
  4. For live plants we will contact you to arrange a delivery day that suits you so you are ready to care for the plants when they arrive, or the date will be selected on check out
  5. We send out live plants in full growth and sometimes without a pot but with some soil attached. The plant is carefully protected with straw and individually wrapped to keep moisture in the root ball. Your plants will be packed in the morning, collected and delivered by our selected courier within one to two days. You will receive tracking and shipping details once they have left Ivywood. Please be sure you are home to receive your package. We have found that plants can survive about 7-10 days with this method, but we prefer not to put them under that much stress, so we do not send out orders on Thursday or Friday. We do not send out on these two days because of the unlikely event that you miss the courier the plants may be sitting in a hot storage depot over the weekend. Most plant orders are shipped on Monday
  6. Our Medicinal Plant Nursery is closed for deliveries from mid October to mid March. Orders made during this time will be shipped in April
  7. We charge €5 for books and Myconutri mushroom porducts
  8. We charge €8 for first box and €10 for 2 boxes for nursery plants and you can get about 30 small plant per box.
  9. EU deliveries takes about 3-4 days, sent out Monday & Tuesday only.
  10. We are currently not shipping to the UK, due to the difficulties with international shipping of live plants with soil.
  11. MINIMUM ORDER VALUE €20 or €30 for Practitioners purchasing Myconutri products.
  12. Returns. We will take back any product that is defective or damaged, please notify us within 24 hours upon receipt of goods and issue you with a refund or replacement.
  13. We use environmentally friendly, recycled and sometimes resued packaging, please reuse the packaging you recieve.
  14. Shipping is FREE for purchases over €350 inc VAT
  15. Shipping rates for small packages under 500g (6 x Myconutri capsules or 1 x 250g of Powder) to the following EU countries Austria, Belgium, Croatia, Denmark, Estonia, Finland, France (inc. Corsica & Monaco), Germany, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden & Switzerland is €13.53 inc. VAT 23%
  16. Shipping rates with FexEx and DPD for EU countries are calculated on checkout.